About the role
About the role
At Anglian Dental, we’re passionate about supporting dental practices with exceptional customer service. We are looking for a skilled Senior Dental Engineer ready to take the next step in their career as a Technical Manager. In this leadership role, you’ll transition from hands-on fieldwork to mentoring engineers, managing operations, and delivering high-level remote technical support.
You’ll play a key role in ensuring smooth service delivery by guiding the engineering team, troubleshooting complex issues, and fostering strong client relationships.
If you enjoy problem-solving, mentoring others, and making a real impact on clients' operations, we’d love to hear from you!
Key Responsibilities
Key Qualifications and Skills:
At Anglian Dental, we’re passionate about supporting dental practices with exceptional customer service. We are looking for a skilled Senior Dental Engineer ready to take the next step in their career as a Technical Manager. In this leadership role, you’ll transition from hands-on fieldwork to mentoring engineers, managing operations, and delivering high-level remote technical support.
You’ll play a key role in ensuring smooth service delivery by guiding the engineering team, troubleshooting complex issues, and fostering strong client relationships.
If you enjoy problem-solving, mentoring others, and making a real impact on clients' operations, we’d love to hear from you!
Key Responsibilities
- Providing reactive technical support for incoming service call-out requests and ensuring timely and effective resolution of customer issues.
- Maintaining SLAs to meet or exceed customer expectations.
- Building relationships with clients.
- Offering remote technical support to service and installation engineers.
- Providing ongoing coaching and feedback to support team members, fostering their professional growth.
- Monitoring and adhering to performance indicators and customer feedback for management review.
- Managing diaries for the engineers within the allocated area.
- Ensuring successful completion of engineer job sheets including recommendations within the allocated area.
- Advising clients on the proper use, maintenance, and troubleshooting of dental equipment within their practices.
- Preparing and following up on quotes for customers based on further work recommendations.
- Creating invoices efficiently within allocated areas.
- Addressing customer inquiries regarding invoices promptly and delivering effective resolutions.
- Attending sites to complete repair works in case of tricky faults or high workload.
- Working closely with cross-functional teams, including sales and product development, to communicate customer feedback and contribute to product improvement.
Key Qualifications and Skills:
- Profound understanding of dental equipment, including their use, maintenance, and troubleshooting.
- Experience in managing a team
- Project Management Skills
- Capable of resolving technical issues both remotely and on-site
- Proficient in using various software and hardware
- Data-Driven Decision Making Skills
- Understands the business landscape and market trends
